Managing Service Delivery Individual Report Essay

MANAGING SERVICE DELIVERY INDIVIDUAL REPORT Due Date: 26 June 2015 Joahnna Esguerra Lecturer Mujalni C. Karay Jr. 1. SERVICE QUALITY: It is the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs. (American Society) It is the ability of a product or service to consistently meet or exceed customer expectations. Service quality is the relation of customer’s expectation with company’s performance. A company or business with good quality service will satisfy customer needs and continue to improve its services. It is a benchmark of how well a service was delivered in relation with customers’ expectations. This can be often assessed by customer’s feedback through personal, telephone or e-mail survey or interview. Service quality is a very important characteristics of a business to become successful. It can create good relationship between companies and customers, providing customer loyalty that increases the company’s profit by recommendations of loyal customer to other potential customers by word of mouth. For example, In the Philippines, majority of patients prefer to go to private hospitals than a public hospital even it is expensive because the quality of services of private hospitals are far better than public hospitals. According to David Garvin, there are 9 dimensions of quality namely performance, features, reliability, conformance, durability, serviceability, aesthetics,Show MoreRelatedManaging Change : Managing A Business Essay1438 Words   |  6 Pages Managing a business requires an enormous amount of time, effort, calculation, organization, commitment, examination, dedication, and cohesiveness. 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AHSC 20Assignment Essay - 5025 Words

Recreation and Leisure in Canada Assignment AHSC 242 Table of Contents Introduction..................................................................................................................................................3 Part 1: Understanding/Recognizing how free time is spent.........................................................................4 Trends and Patterns........................................................................................................................4 Work and Leisure Occurring Simultaneously.................................................................................4 Motivation of†¦show more content†¦This starts through determining how life altering events have affected our current leisure behaviour. The benefits we hope to gain from our leisure and our work become evident when we think about how we would fill the time if they were suddenly taken away. Family traditions are a good example of a way to find the routes of our feelings toward leisure (Hopp). Thinking about why we do not pursue leisure activities we have always wanted to reveals the personal attitudes, relationships and external factors that shape our leisure choices. Understanding leisure in your community starts by uncovering all leisure opportunities in a particular area. Looking closely at these leisure opportunities reveals an endless list of possible leisure spending whether directly from a leisure provider or indirectly facilitated (Hopp). Thinking about how having a disability, limited financial resources or being in a new place with a different language and climate would limit leisure opportunities shows the importance of providing leisure opportunities for people with such limitations. Part 1: Understanding/Recognizing how Free Time is spent This portion of the report is largely based on data I collected in a time diary (see appended materials). This diary contains all of my activity in half hour intervals over three days. In addition to a description of my activity, I recorded my mood during the time period and whether or not I

Molecular Biology RNA

Question: RNAi is a fairly new tool that molecular biologist use to inhibit gene expression. RNAi can inhibit gene expression in two ways. Please describe the principle of RNAi and the two ways in which RNAi can inhibit gene expression. Answer: Principle of RNAi RNAi refers to RNA interference. It is a process of gene silencing, which is sequence-specific and occurs at the post-transcriptional level (Allison, 2007). It involves the creation of short molecules of RNA that are complementary to endogenous mRNA. Two ways of inhibition of gene expression by RNA The cleavage of double-stranded RNA occurs by Dicer involving an ATP-dependent reaction resulting in the formation of RNA-inducing silencing complex (RISC) (Castel Martienssen, 2013). The miRNA precursor is cleaved by Dicer to produce 22 nucleotides miRNA. The single stranded miRNAs gets incorporated into RISC, followed by recognition of target and final inhibition (Fellmann Lowe, 2014). Mechanism of RNA interference (Allison, 2007) References: Allison, L. A. (2007). Fundamental Molecular Biology. Castel, S. E., Martienssen, R. A. (2013). RNA interference in the nucleus: roles for small RNAs in transcription, epigenetics and beyond.Nature Reviews Genetics,14(2), 100-112. Fellmann, C., Lowe, S. W. (2014). Stable RNA interference rules for silencing.Nature cell biology,16(1), 10-18.